Please note that the #1 priority of the laboratory is the quality of the testing and the absolute accuracy of the results. The estimated turnaround times cannot be guaranteed if an exception is encountered, and the laboratory will not under any circumstances sacrifice the quality of the test in order to speed up the turnaround time.
Exceptions that may result in extended testing time include:
1. Poor sample quality
If the collection instructions are not followed properly, additional testing may be required due to poor sample quality.
2. Incomplete consent form
Each individual participating in the test must complete the Donor Identification and Consent Form on the back of his/her specimen envelope before laboratory testing can begin. If the sample is being collected from a minor, this form must be completed by the minor's legal guardian.
3. Missing sample(s)
All test kits for your purchased DNA test have to be received by the laboratory before laboratory testing can begin. If one or more parties will no longer be participating in the test, please contact our Customer Support Team to remove them from the test.
4. Late lab fee payment
Laboratory testing will not begin until all fees are paid in full.
5. Rare genetic variations or mutations
If the laboratory discovers a rare genetic variation or a potential mutation, additional testing may be required.
6. Incest or related alleged fathers
Incest or related alleged fathers. In cases of incest (i.e. where the alleged father is also the father or brother of the mother), or in cases where two or more possible fathers of the same child are closely related to each other (i.e. where the possible fathers of the child are father and son pairs or brothers), additional testing and analysis may be required