FAQs

Contact Us

• How do I contact DNA Family Check?
• What are your hours of operation?
• When will my results be ready?
• Is DNA Family Check open on weekends or holidays?

Orders, Shipping and Payment

• What methods of payment do you accept?
• I entered the wrong shipping address, what should I do?
• Can you ship a DNA test internationally?
• I lost my test kit, can you send another one to me?
• How do I ship my samples back to the laboratory?
• I can't find my return shipping envelope, what should I do?

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Accounts

• How do I access my online account?
• How do I reset my password?

Quality

• Why should I trust a DNA Family Check DNA test result?
• How accurate are my DNA test results?

Privacy & Security

• Is my sample discarded after the testing is complete?
• How confidential is my test?